Stay-at-home orders have expired, allowing previously deemed nonessential businesses to reopen, following new safety and social distancing policies. But asking employees to assume the role of enforcing safety measures puts them in a tough spot. News about violent incidents erupting from employees asking customers to comply with new policies suggests that people are pushing back, frustrated their actions are being controlled.
Dealing with customers who break the rules is going to be a thorn in the side of many businesses. Tensions are rising and employees are feeling uncomfortable about having to corral customers.
Many businesses trying to defuse tensions between employees and customers have hired private security teams to enforce reopening measures. The role of the security team is to make sure everybody understands and follows the rules. And if customers don’t want to follow the rules, the security team will ask them to leave.
If your associates are unsettled about the idea of confronting customers over social distancing requirements, SFM Security is always available to assist you in enforcing safety measures. After all, the behavior of some of us can affect all of us.